Inspection and Verification
Special Tool(s)
1. Verify the customer concern.
2. Visually inspect for obvious signs of mechanical damage.
Visual Inspection Chart
Mechanical
Tire pressure(s)
Wheel and tires
Wheel knuckles
Tie-rod ends
Front suspension lower arm ball joints
Front suspension lower arm bushings
Front strut and spring assemblies
Front and rear stabilizer bar and connecting links
Rear springs
Rear shock absorbers
Rear suspension lower arms
3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
4. If the cause is not visually evident, verify the symptom and refer to the Symptom Chart.