Ford Kuga

 Service Manual

Information and Entertainment System - General Information » Cellular Phone
Inspection and Verification

NOTE: Make sure that the cellular phone is featured on the list of recommended cellular phones for the system.

Make sure that the PSE module and cellular phone are configured to each other before starting a system diagnosis. ENTER the following PIN number on the cellular phone to configure the cellular phone to the PSE module: 0000.

Make sure that the MUTE symbol is not displayed on the audio unit when trying to operate the cellular phone system. If the MUTE symbol is displayed, this indicates that the PSE module requires configuring to the vehicle and the cellular phone requires programming to the PSE module. GO to Pinpoint Test C.

1. Verify the customer concern by operating the system using the customers cellular phone.

2. Visually inspect for obvious signs of electrical damage.

Visual Inspection Chart

Electrical

• Fuse(s)
• Wiring harness
• Electrical connector(s)
• Cellular phone
• Microphone
• PSE module
• Audio unit
• Instrument cluster
• Navigation system display module

3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.

4. If the cause is not visually evident, connect the Ford diagnostic equipment to the data link connector (DLC).

5. SELECT the TOOLBOX menu.

6. SELECT the ENTERTAINMENT/COMMUNICATION menu.

7. SELECT the SPEECH RECOGNITION MODULE option and follow the instructions on the display.

8. Retrieve the diagnostic trouble codes (DTC)s and refer to the Diagnostic Trouble Code (DTC) Index Chart.

9. If no DTCs are retrieved or there is no communication with the module, proceed to the Symptom Chart to continue diagnostics.

Principles of Operation

Inspection and Verification

Diagnostic Trouble Code (DTC) Index Chart

Symptom Chart

Pinpoint Tests